Subscription of an appropriate medical and travel insurance is mandatory for all students, with the exception of EU citizens in possession of a valid European Health Card. Syracuse Academy may provide students, upon request, a list of suggested medical and travel health insurance providers, however, it is the responsibility of the student to make arrangements with the health insurance provider and to hold the appropriate insurance upon arrival.

The insurance cover must be for the entire length of the Program. If a student receives medical treatment during his/her stay, he/she may be liable for the full cost of the treatment.

It is the student’s responsibility to take all steps necessary to secure a valid study visa for the program, should this be necessary in relation to the program duration and the student’s nationality.  If applicable, Syracuse Academy student services will provide students visa information support in the enrolment stages and additional information during the orientation sessions upon arrival to register for the permit of stay at the Italian post office.

All students are required to live in program-provided housing (unless exempt). The Required Residency Policy was instituted for the benefit of students. Students in residential programs benefit from the facilities and resources that support students’ success during their first year. Additionally, research and experience tell us that students who live in program-provided housing:

1. develop a greater sense of belonging to the program, find it easier to form friendships and participate more in student social life;
2. have appropriate living and study arrangements, which are key enablers of successful participation in the academic program.
3. do not have to navigate the complexity and risks involved in independently sourcing adequate accommodation and legally binding housing contracts with third parties in a new language and social environment.

1. Reimbursement in case of study visa denial: a full refund of all fees paid to the Academy is offered to the student if the visa denial is communicated in writing before the program start date (bank transfer fees are covered by the student).
2. Cancellation of enrollment by the student: The service fee is non-refundable. In case the student gives notice of postponement, the student may start the program at a later date without being charged the service fee. Cancellation must be made in writing. In the case of any refunds, bank transfer fees are covered by the student. The following will apply:

Cancellation must be made in writing.The following cancellation fees will apply:

• 85-75  days prior to start of program:    20% of tuition and housing fees
• 74-60 days prior to start of program:     25% of tuition and housing fees
• 59-45 days prior to start of program:     50% of tuition and housing fees
• 44–31 days prior to start of program:     75% of tuition and housing fees
• 30-0 days prior to start of program:        100% of tuition and housing fees  (No Refund)

Cancellation of Enrolment by the Academy: The Academy may cancel a student’s enrollment up to 10 days before the course start date should the minimum number of 4 enrolled students to the course not be achieved. In this case the Academy will provide full refund of any fees paid and provide the option of postponement of the program enrollment. The Academy may cancel a student’s enrollment should the student breach any of the rules outlined in the Academy student code of conduct document or if their behavior is deemed unacceptable. If a student’s enrolment is canceled by the school due to a breach of the student code of conduct or student contracts signed with the Academy, there will be no refund of any fees paid.

Force Majeure:
Neither the Academy nor the student will be considered liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy. For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party’s financial inability to perform its obligations hereunder. Should the program be canceled due to Force Majeure causes, the student will receive full reimbursement of tuition and application fees (banking transaction fee will be covered by the student). Should a student not be able to attend a portion of the program due to travel restrictions related to Force Majeure causes, the Academy will provide distance learning options and make-up classes to guarantee the academic progress and success of each student enrolled in the program.

1. Attendance for all program core courses is mandatory. To take the final test at the end of each course, students must have attended at least 75% of their course and completed the assigned activities for both the language and academic courses.
2. Any courses, workshops or co-curricular activities that are not part of the core offering will be duly communicated as such to the students and will not count towards the attendance average.
3. Excused absences, upon presentation of a valid doctor’s note and/or acceptable documentation for force majeure, do not count towards the attendance average.

Payment shall be made directly to The Academy Srl via bank transfer, following the instructions received in the program invoice.

If payment is made by a third-party sponsor (e.g. family member or sponsoring organization), this should be communicated by the student beforehand to the admission office for a relevant invoice to be issued.

Late Payments

In the event of a dispute between an individual student and the Academy, the following procedures will be applied:

1. Code of conduct, attendance and discipline

Students are expected to abide by the terms and conditions of enrollment and the published rules and code of conduct of the Academy. Disciplinary procedures will be applied in the event of a breach of these rules. All staff are expected to apply the Academy’ policy and rules fairly and without favor, but if a student considers that this has not occurred, the student may refer the matter to a senior staff member. If dissatisfied with the decision, the student may refer the matter to the Academy directors for determination.

2. Service and academic program

In the event of a student complaint concerning the quality of the service or teaching provided by the school, the student will report the matter to a person in a position of authority within the school (e.g. student services coordinator or director). The complaint may either be dealt with by that person, or referred to the resident director for resolution. The director will confer with the parties in dispute, and the decision of the director will be final. This decision will be conveyed in writing to the parties.